Frequently Asked Questions...
How Long Does it Take to Process My Items?
Allow 6 weeks for your items to be processed.
What do I do with the stained, broken and damaged items?
Please take them to your local recycling center.
Do I need to make an appointment?
No. You may walk in your tote once a week (Tues , Wed or Thur 9am - 4pm)
without an appointment.
What if I I work all week and can't walk in?
Then you can make an appointment Friday or Saturday
What if I have over sized items?
Any item like lamps, large toys or small tables and pictures and mirrors can be brought in anytime, just like before. Be sure your name and account number is on each over sized loose item. Please Limit these items to 3 per week with your tote.
How Do You Price My Items?
All non clothing items such as; shoes, purses, toys and tools are priced based on it's current resale market value. We spend a good amount of time researching online sites to find the best resale price for your items.
For clothing we use a flat rate pricing model. This makes it easier for us to tag it all in an efficient amount of time
What Happens to My Items If…?
Any Item we can not process due to damage, out of season or out of style are automatically donated. Items that we do process, remain on the floor up to 45 days based on space availability. Inventory remaining on the floor after 45 days is discounted 50% off until sold or donated.
YOU CAN PICK UP
Every consignor will have online access to monitor your account. This service is provided to you Free of Charge. Keep watch on those EXPIRATION dates so you know when to pick up your unsold items. Come in at your convenience prior to 45 days to ensure your items are not pulled for donation.
All donated items are identified on your account as “DONATED” and sent to The Whispering Pines Thrift Shop.
At the end of the year we send you the Whispering Pines Thrift Shop donation receipt.
INVENTORY CATCH UP BREAK PERIODS
As fast as we do process, we continue to receive more totes in a day than we can physically process. As you could image, this creates a backlog of totes. In an effort to maintain a manageable balance between drop offs and processing and storage, we take a drop off break the last week of every month.
We do not accept consignment totes during these following dates:
The last week of every month ( see dates below)
All of July (employee vacations)
ALL of December ( first 2 weeks decor only, then no drop offs until the new year)
Questions about our tote system?
Do I get my tote back?
If your tote is the same size as ours you will receive an empty tote in return.
If your tote is larger or smaller you can transfer those items into one of our totes.
Anything that does not fit can come back the next week.
Are you still taking small grocery bags?
Yes, you can still drop off (1) small plastic grocery bag once a week.
Can I bring in a small bag with my tote?
No. Its one or the other, once a week
PLEASE LIMIT your Over Size Items to 3 Items Per Weekly Drop Off
Clothing Prices are as follows:
Infant - 24m starts at $1.99 each
Children 2t-16/18 start at $3.99 each
Adults: Men/Women start at $4.99 each
Girls Dresses: Start at 4.99 each - Ladies Dresses start at $8.99 each
We do make an exception for more popular brands such as:
Adidas, Nike, Lilly Pulitzer, The North Face, Justice, Under Armor, Michael Kors, and Columbia to name a few.
No Consignment Drop offs the following dates:
(last week of every month)
January 25th - 30th
February 22nd - 27th
March 22nd - 27th
April 26th -1st
May 24th - 29th
June 28th - 3rd of July
ALL OF JULY (summer vacations)
August 23rd - 29th
September 27th - Oct 3rd
October 25th - 30th
November 22nd -27th
-------- December --------
No regular consignment - Just Christmas Decor for the first 2 weeks THEN NO FURTHER DROP OFFS until Jan 4th
In-Store Shopping Hours
Tue - Fri: 9am - 5pm
Saturday: 9am - 4pm